**欢迎客人**
1. 您好，欢迎光临！
Hello, welcome!
2. 欢迎来到我们酒店！
Welcome to our hotel!
3. 您好，请问您预订了吗？
Hello, do you have a reservation?
4. 欢迎光临，请问您几位？
Welcome, how many people are in your party?
5. 您好，请问您要用餐吗？
Hello, would you like to dine with us?
**引导客人**
6. 请这边走，您的桌子已经准备好了。
Please follow me, your table is ready.
7. 请这边走，我带您到您的房间。
Please follow me, I'll take you to your room.
8. 请这边走，电梯在那边。
Please follow me, the elevator is over there.
9. 请您稍等，我帮您叫一位服务员。
Please wait a moment, I'll get you a waiter.
10. 请您稍等，我帮您叫一位清洁工。
Please wait a moment, I'll get you a maid.
**询问需求**
11. 您需要什么帮助吗？
Do you need any help?
12. 您需要什么东西吗？
Is there anything you need?
13. 您想喝点什么吗？
Would you like something to drink?
14. 您想吃点什么吗？
Would you like something to eat?
15. 您对酒店有什么问题吗？
Do you have any questions about the hotel?
**介绍服务**
16. 我们的餐厅提供各种美食。
Our restaurant offers a variety of cuisines.
17. 我们的房间舒适而干净。
Our rooms are comfortable and clean.
18. 我们提供24小时客房服务。
We offer 24-hour room service.
19. 我们有免费的无线网络。
We have free Wi-Fi.
20. 我们提供游泳池和健身房。
We have a swimming pool and a gym.
**礼貌用语**
21. 请稍等。
Please wait a moment.
22. 请您稍等一下。
Please wait a second.
23. 不客气。
You're welcome.
24. 谢谢。
Thank you.
25. 很高兴为您服务。
It's a pleasure to serve you.
**应对问题**
26. 对不起，我帮不了您。
I'm sorry, I can't help you.
27. 我不清楚，我去问问同事。
I'm not sure, I'll ask my colleague.
28. 我会尽快为您处理。
I'll take care of it as soon as possible.
29. 请您稍等，我去帮您查一下。
Please wait a moment, I'll check for you.
30. 请您稍等，我帮您叫一位服务员。
Please wait a moment, I'll get you a waiter.
**其他常用语**
31. 请您出示您的证件。
Please show me your ID.
32. 请您填写一下登记表。
Please fill out this registration form.
33. 您的房间号是……。
Your room number is….
34. 您的早餐在……。
Your breakfast is at….
35. 您的退房时间是……。
Your checkout time is….
**特殊情况**
36. 您的预订已取消。
Your reservation has been cancelled.
37. 您的预订已更改。
Your reservation has been changed.
38. 我们已经客满了。
We are fully booked.
39. 我们没有空房了。
We have no rooms available.
40. 请您耐心等待，我们会尽快安排房间。
Please be patient, we will arrange a room for you as soon as possible.
**英文表达**
41. Good evening, sir/madam.
Good evening, sir/madam.
42. Welcome to our hotel.
Welcome to our hotel.
43. How can I help you?
How can I help you?
44. Would you like to check in now?
Would you like to check in now?
45. May I see your ID, please?
May I see your ID, please?
46. Your room is on the [floor] floor.
Your room is on the [floor] floor.
47. Here is your key card.
Here is your key card.
48. Please let me know if you need anything.
Please let me know if you need anything.
49. Enjoy your stay.
Enjoy your stay.
50. I hope you have a pleasant stay.
I hope you have a pleasant stay.
51. Good morning, sir/madam.
Good morning, sir/madam.
52. How was your night's sleep?
How was your night's sleep?
53. Did you have a good breakfast?
Did you have a good breakfast?
54. Is there anything I can help you with today?
Is there anything I can help you with today?
55. We have a free shuttle service to the airport.
We have a free shuttle service to the airport.
56. Do you need to check out today?
Do you need to check out today?
57. Please let me know if you need any help with your luggage.
Please let me know if you need any help with your luggage.
58. Thank you for staying with us.
Thank you for staying with us.
59. Have a safe trip home.
Have a safe trip home.
60. Please come back and visit us again.
Please come back and visit us again.
**餐饮服务**
61. Welcome to our restaurant.
Welcome to our restaurant.
62. How many people are in your party?
How many people are in your party?
63. Would you like a table by the window?
Would you like a table by the window?
64. Please follow me.
Please follow me.
65. Your table is ready.
Your table is ready.
66. I will be right back with the menus.
I will be right back with the menus.
67. Can I get you something to drink?
Can I get you something to drink?
68. Would you like to order now?
Would you like to order now?
69. Can I help you with your order?
Can I help you with your order?
70. Enjoy your meal.
Enjoy your meal.
**其他服务**
71. Can I help you find something?
Can I help you find something?
72. Where are you headed to?
Where are you headed to?
73. Let me show you the way.
Let me show you the way.
74. The elevator is over there.
The elevator is over there.
75. The swimming pool is on the [floor] floor.
The swimming pool is on the [floor] floor.
76. The fitness center is open from [time] to [time].
The fitness center is open from [time] to [time].
77. We have free Wi-Fi available throughout the hotel.
We have free Wi-Fi available throughout the hotel.
78. Do you need any assistance with your luggage?
Do you need any assistance with your luggage?
79. Is there anything else I can help you with?
Is there anything else I can help you with?
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